With over 15 years experience in the travel business, Genevieve Sheehan founded Sheenco Travel in 2012 and has since grown a multi-million international travel business, with a team of remote workers located in the most rural parts of Ireland. She is available to share her fascinating story and loves nothing more than helping other tourism businesses to achieve their goals. Specific areas of expertise are as follows;
Lessons in Luxury – Elevate your Customers’ Experience
As a luxury travel provider to the elite, Genevieve has developed an eagle eye and an innate sense of the special touches that will make your travel experience stand out to your clients. From that all important “Welcome back” when you arrive at a favorite hotel to the delightful surprise of discovering your windscreen has been cleaned when you depart, these are the seemingly small details that will delight your guests and make them truly invest in your brand. Genevieve is available to experience your product as a luxury travel connoisseur and give you a detailed report including bench marking against market competitors and recommendations to further elevate your customers’ experience.
Email Marketing – Making your CRM do the work
In the constant noise of marketing that everyone is hit with day in day out, how do you stand out? Emails remain the most personal way of connecting with your customers and building relationships which will turn a potential customer into a brand ambassador and true advocate for your business. Genevieve has developed a robust marketing machine through leveraging personalized emails and a unique automated system which she is now willing to share with you.
Leading Virtually – Managing a team remotely
Genevieve was ahead of the curve when it came to remote working, as Sheenco Travel has never had a centralized office and every team member has been home based right from the very start. Now you can learn best practice for leading a remote team including how to stay connected and maintain team spirit as well as ensuring a great work ethic and sustainable company culture.